Automate and personalise Twilio SMS campaigns with real-time ticketing data
Twilio is a communications platform that enables businesses to connect with customers through reliable, scalable messaging. With the TickX and Twilio integration, experience providers can trigger automated SMS campaigns using real-time ticketing data, sending timely messages based on booking behaviour such as ticket purchases or add-ons.
TickX connects major ticketing systems to Twilio
Save time and boost engagement with automated SMS campaigns on Twilio
- Trigger automated SMS campaigns based on real-time booking behaviour
- Deliver tailored automated messages across the full customer journey, from pre-purchase to post-event
- Increase conversions through timely, personalised outreach
SMS Triggers
Automate Twilio SMS messages based on real ticketing behaviour
With TickX you can trigger automated SMS messages in Twilio based on real customer actions.
Send post-purchase offers to increase revenue
Drive demand with pre-sale campaigns
Capture post-event reviews and customer feedback
Explore the full list of CRM, advertising, and marketing platforms TickX integrates with
Answers to common questions about how TickX works with Twilio
Is TickX a replacement for Twilio?
No. You continue managing SMS campaigns directly in Twilio. TickX enhances your marketing by enabling you to trigger SMS messages based on real-time ticketing behaviour, helping you send more timely and relevant communications.
What does the TickX and Twilio integration do?
The TickX and Twilio integration allows you to trigger automated SMS messages based on real-time ticketing activity. Messages can be sent when specific customer actions occur, such as booking tickets, attending an event, or completing a purchase.
How can TickX improve my Twilio SMS campaign performance?
TickX improves Twilio SMS campaign performance by enabling you to send SMS messages based on real-time customer behaviour. By triggering messages at key moments in the customer journey, you can deliver more timely and relevant communications that increase engagement and conversions.
Do I need technical expertise to set up Twilio SMS triggers?
No technical expertise is required to set up Twilio SMS triggers with TickX. Marketers can easily configure automated SMS triggers based on ticketing activity using a simple interface. Once connected, messages are automatically sent when specific customer actions occur.
What kind of event triggers can I use for automated Twilio SMS campaigns?
TickX allows you to trigger automated SMS campaigns based on key moments in the customer journey. Current trigger types include:
- Pre-event – send know-before-you-go reminders ahead of the event
- Post-event – follow up after the event with a review request
- Post-booking – send confirmation messages or upgrade offers
- Post-purchase survey – collect feedback after a purchase
- Post-sign-up survey – reach out to a list of interested audience members
Use real-time ticketing data to power Twilio SMS campaigns with TickX
See how to turn ticketing data into high-performing Twilio campaigns
