No. You continue managing SMS campaigns directly in Twilio. TickX enhances your marketing by enabling you to trigger SMS messages based on real-time ticketing behaviour, helping you send more timely and relevant communications.

The TickX and Twilio integration allows you to trigger automated SMS messages based on real-time ticketing activity. Messages can be sent when specific customer actions occur, such as booking tickets, attending an event, or completing a purchase.

TickX improves Twilio SMS campaign performance by enabling you to send SMS messages based on real-time customer behaviour. By triggering messages at key moments in the customer journey, you can deliver more timely and relevant communications that increase engagement and conversions.

No technical expertise is required to set up Twilio SMS triggers with TickX. Marketers can easily configure automated SMS triggers based on ticketing activity using a simple interface. Once connected, messages are automatically sent when specific customer actions occur.

TickX allows you to trigger automated SMS campaigns based on key moments in the customer journey. Current trigger types include:

• Pre-event – send know-before-you-go reminders ahead of the event
• Post-event – follow up after the event with a review request
• Post-booking – send confirmation messages or upgrade offers
• Post-purchase survey – collect feedback after a purchase
• Post-sign-up survey – reach out to a list of interested audience members