What should automated event messaging include?

Purchase confirmation, pre-event reminders, last-minute updates (venue, weather, timings), and post-event follow-ups with upsell prompts, each triggered by the ticketing event that fired it.

Can you personalise automated communications?

Yes. Messages pull real booking data, ticket type, seat, event name, customer purchase history, so every touch is specific to the recipient without manual list work.

Does TickX integrate with existing email and SMS providers?

Yes. TickX triggers messages via Dotdigital, Mailchimp, HubSpot, Iterable, SendGrid, Klaviyo, Twilio, Sinch, Burst SMS, Community, and more, see the technology integrations page for the current list.

How does TickX keep communications on brand?

Templates inherit your branding and copy; TickX supplies the trigger and the data payload rather than the creative, so every message stays on-brand in the tool your team already uses.

Automated Messaging for Events

Stay top of mind with automated event reminders

Keep customers informed with automated email and SMS reminders. Streamline updates, save time, and deliver better experiences—all synced with your CRM.

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Trusted by

Industry leaders across experiences, performing arts, and attractions

Keep experience running smoothly with smart messaging

Deliver timely communications that boost attendance and create excitement. The right info at the right time streamlines your operations and leaves a lasting impression.

Avoid no-shows and keep attendance rates high.

Keep your audience informed with essential event details.

Spend less time on repetitive tasks and delight customers.

“Automating event reminders ensures guests are prepared with key details like ID requirements and bag policies. TickX helped save our team hours of manual follow-ups, creating a smoother customer experience."

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Keep Your Customers Up to Date

Deliver the best experience with automated event communications

TickX helps you automate messaging, so your customers receive the right info at the right time, freeing your team to focus on delivering great experience.

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Automation and CRM Integration

Automate personalised messaging with ease

audience segmenting automation parameters TickX

Trigger branded email workflows with CRM data for reminders, updates, and follow-ups. Tailor messages by ticket type, purchase history, or event date for timely, relevant communication.

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Branded Communication

Keep customers immersed in your world with branded emails

Launch campaigns quickly with your pre-built templates, all designed to match your event’s branding. Simplify the process and create cohesive communications that stand out.

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SMS Communication

Engage instantly with SMS messaging

email automation integration email settings TickX

Reach customers instantly with text reminders, updates, or exclusive offers. Keep no-shows to a minimum and ensure critical information is delivered directly to their phones.

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Measure email Performance

Capture the insights you need to drive revenue

marketing channel performance TickX solution

Track engagement, conversions, and ROI with detailed analytics that tie communications to revenue. Use these insights to refine your strategy, improve future campaigns, and make data-driven decisions that maximise impact.

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See the results

Leading names in entertainment use TickX to sell more tickets and grow revenue.

31%

AOV Increase

The Average Order Value (AOV) for all transactions increased by 31% compared to the previous year. With bundled orders being 2x the value of single-item purchase.
200%

Improved ROAS

A major theatre producer achieved double the return on ad spend compared to shows not using the platform.
16%

Bundled Orders

A leading attraction increased average order value with 16% of customers bundling their purchases.
28%

Increase in Conversion Rates

28% improvement in checkout conversions — one of the UK’s largest stadiums boosted visitor-to-purchase success with an optimised booking flow.
$800,000+

Added Revenue

$800,000+ revenue attributed to Post Purchase Shareable Content.
90%

Post Purchase Survey Completion Rate

A groundbreaking immersive experience captured invaluable visitor data through post-purchase surveys with a 90% completion rate.
24+

Cities

TickX delivered a seamless booking experience for one of the world’s largest immersive experience producers across 24 cities.
20%

Abandoned Cart Recovery

20% cart reconversion rate — one of the longest-running theatre shows recovered significant revenue through abandoned cart reconversions.