Run Infobip email and SMS journeys on live ticketing data from TickX

Infobip is a global cloud communications platform, with People for customer profiles and Moments for building journeys across channels such as email and SMS. With the TickX and Infobip integration, ticket buyers sync into Infobip People and booking events trigger Infobip email or SMS, so journeys run on what customers have actually booked.

See it in Action

TickX connects major ticketing systems to Infobip

+ More

Audience Builder

Bring ticket buyers into Infobip People with their booking history

Segments built in the TickX audience builder sync into Infobip as new orders arrive, so Moments journeys start from current ticketing data.

Segment buyers by ticket type, event, order value or visit frequency, then use those segments to start journeys in Moments.

Add first-time buyers to a welcome journey automatically as soon as they book.

Use the marketing opt-in captured at checkout as a filter, so only consenting customers enter marketing journeys.

See it in Action

EMAIL AND SMS TRIGGERS

Choose email or SMS for each booking event

TickX triggers Infobip email or SMS from booking events, so each message goes out on the channel that suits it.

Text day-of-visit details and email the fuller pre-visit guide, both fired from the same booking.

Recover abandoned checkouts by email with a message personalised to the tickets left in the basket.

Send post-event surveys by SMS or email once the visit is over.

Explore the full list of CRM, advertising, and marketing platforms TickX integrates with

Learn More

Infobip + TICKX INTEGRATION FAQS

Answers to common questions about how TickX works with Infobip

Connect your ticketing data to Infobip with TickX, painlessly. TickX syncs ticket buyers into Infobip People and triggers Infobip email or SMS from real booking events, so Moments journeys start from live ticketing behaviour rather than uploaded lists.

What does the TickX and Infobip integration do?

TickX syncs ticket buyers and booking-based segments into Infobip, and triggers Infobip email and SMS from real booking events. Journeys you build in Infobip Moments can then start from, and react to, live ticketing behaviour.

Can one booking send both an email and an SMS through Infobip?

Yes. Email and SMS triggers are set up separately, so a single booking can fire a pre-visit email a week ahead and a day-of-visit text on the morning. Each message uses the Infobip templates and sender details you already have.

Which segments can I send to Infobip?

Any segment built in the TickX audience builder, using 30+ live criteria such as ticket type, order value and time since the last visit. Segments update as new orders arrive, so journeys always start from current data.

TickX feeds Infobip live booking data, so email and SMS journeys follow what buyers actually do.

See how to run Infobip journeys on live ticketing data

We’ll show you how to sync ticket buyers into Infobip and trigger email and SMS from real bookings, without changing how you build journeys in Moments.

+ More