Automate Community SMS campaigns using real-time ticketing data from TickX
Community is a communication platform that enables brands and organizations to connect directly with their audiences through personalised text messaging and large-scale campaigns. By integrating Community with TickX, experience providers can create and sync highly targeted audiences built from real-time ticketing data, while also automating SMS communications triggered by specific booking behaviours, such as ticket purchases or add-ons.
TickX connects major ticketing systems to Community
Reach buyers wherever they are with automated SMS marketing on Community
- Build high-performing segments using 30+ real-time ticketing filters
- Automatically sync audiences to Community so your targeting stays accurate and up to date
- Increase conversions through timely, personalised outreach
- Trigger automated SMS campaigns based on real booking behaviour
Audience Builder
Create high-intent Community audiences using live ticketing data
TickX's audience builder allows you to create powerful customer segments based on real-time ticket activity and automatically sync them to Community.
Automate Community SMS messages based on real ticketing behaviour
With TickX, you can trigger automated SMS messages in Community based on real customer actions.
Offer post-purchase ticket upgrades to increase revenue
Trigger automated SMS campaigns promoting ticket upgrades immediately after purchase to maximise order value.
Drive demand with pre-sale campaigns
Launch automated pre-sale SMS campaigns to build momentum before tickets go live and prioritise high-intent audiences.
Capture post-event reviews and customer feedback
Send automated post-event SMS messages to collect customer feedback, helping you understand what they enjoyed and improve future experiences.
Explore the full list of CRM, advertising, and marketing platforms TickX integrates with
Answers to common questions about how TickX works with Community
Is TickX a replacement for Community?
No. You continue designing and managing campaigns directly in Community. TickX enhances your automation process by ensuring those campaigns are triggered by the right booking behaviours, enabling more timely and personalised SMS communications.
What does the TickX and Community integration do?
The TickX and Community integration allows you to build highly targeted audience segments using real-time ticketing data and sync those audiences directly to Community. Marketers can create hyper-precise segments based on 30+ ticketing filters such as ticket type, visit frequency, or order value. The integration also enables automated SMS triggers based on key booking activities, such as completed purchases, add-on attachment, or event attendance.
Can I automate SMS campaigns in Community based on buyer behaviour?
Yes. TickX enables behaviour-based SMS triggers that automatically send campaigns in Community based on real booking activity. This includes post-purchase confirmations, pre-event reminders, and post-event follow-ups.
How do the audience builder and Community SMS triggers work together?
You can create highly targeted audience segments using TickX’s audience builder and sync those segments directly to Community for more personalised campaigns. For example, you might create segments for VIP customers, family visitors, or price-conscious buyers based on ticket purchases and behaviours. You can then trigger SMS campaigns for specific segments to deliver more relevant messaging.
Do I need technical expertise to set up Community SMS triggers?
No technical expertise is required to set up Community SMS triggers through TickX. Marketers can easily configure automated triggers based on ticketing activity using a simple interface. Once connected, SMS messages can automatically be sent when specific customer actions occur, such as booking tickets or attending an event.
How do automated SMS triggers improve marketing performance?
Automated SMS triggers ensure customers receive messages at the most relevant moments in their journey. By triggering SMS messages based on real customer behaviour, such as booking tickets, attending an event, or signing up for updates, marketers can deliver more timely and personalised communication. This often leads to higher engagement and overall better performance.
What kind of filters can I use to build my Community audience segments?
You can build high-intent Community audiences using 30+ real-time ticketing filters, including:
- Ticket type
- Visit frequency
- Booking channel
- Add-ons or upgrades purchased
- Geographic location
- Order value
What kind of event triggers can I use for automated Community SMS campaigns?
TickX allows you to trigger automated SMS campaigns based on key moments in the customer journey. Current trigger types include:
- Pre-event – send know-before-you-go reminders ahead of the event
- Post-event – follow up after the event with a review request
- Post-booking – send confirmation messages or upgrade offers
- Post-purchase survey – collect feedback after a purchase
- Post-sign-up survey – reach out to a list of interested audience members
How teams get more from Community using TickX
Practical guides, case studies, and best practices for teams using Community with TickX to improve marketing performance.
Use real-time ticketing data to power automated Community SMS campaigns
Build smarter Community audiences using 30+ data-backed filters
See how to turn ticketing data into high-performing Community campaigns
