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Community is a communcation platform that enables brands and organizations to connect directly with their audiences through personalized text messaging and large-scale campaigns. By integrating Community with TickX, experience providers can create and sync highly targeted audiences built from real-time ticketing data, while also automating SMS communications triggered by specific booking behaviours such as ticket purchases or add-ons.
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TickX's audience builder allows you to create powerful customer segments based on real-time ticket activity and automatically sync them to Community.
With TickX you can trigger automated SMS messages in Community based on real customer actions.
Trigger automated SMS campaigns promoting ticket upgrades immediately after purchase to maximize order value.
Launch automated pre-sale SMS campaigns to build momentum before tickets go live and prioritize high-intent audiences.
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Send automated post-event SMS messages to collect customer feedback, helping you understand what they enjoyed and improve future experiences.
No. You continue designing and managing campaigns directly in Community. TickX enhances your automation process by ensuring those campaigns are triggered by the right booking behaviours, enabling more timely and personalized SMS communications.
The TickX and Community integration allows you to build highly targeted audience segments using real-time ticketing data and sync those audiences directly to Community. Marketers can create hyper-precise segments based on 30+ ticketing filters such as ticket type, visit frequency, or order value. The integration also enables automated SMS triggers based on key booking activities, such as completed purchases, add-on attachment, or event attendance.
Yes. TickX enables behaviour-based SMS triggers that automatically send campaigns in Community based on real booking activity. This includes post-purchase confirmations, pre-event reminders, and post-event follow-ups.
You can create highly targeted audience segments using TickX’s audience builder and sync those segments directly to Community for more personalized campaigns. For example, you might create segments for VIP customers, family visitors, or price-conscious buyers based on ticket purchases and behaviours. You can then trigger SMS campaigns for specific segments to deliver more relevant messaging.
No technical expertise is required to set up Community SMS triggers through TickX. Marketers can easily configure automated triggers based on ticketing activity using a simple interface. Once connected, SMS messages can automatically be sent when specific customer actions occur, such as booking tickets or attending an event.
Automated SMS triggers ensure customers receive messages at the most relevant moments in their journey. By triggering SMS messages based on real customer behaviour, such as booking tickets, attending an event, or signing up for updates, marketers can deliver more timely and personalized communication. This often leads to higher engagement and overall better performance.
You can build high-intent Community audiences using 30+ real-time ticketing filters, including:
TickX allows you to trigger automated SMS campaigns based on key moments in the customer journey. Current trigger types include:
Practical guides, case studies, and best practices for teams using Community with TickX to improve marketing performance.
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