Terms of Use

Terms & Conditions for TickX.com, Producer360 and our Privacy & Cookie Policy. If you have a question related to our Policies please email: hello@tickx.co.uk.

Last Updated: November 23, 2020

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Terms & Conditions

TickX: The TickX Platforms Terms of Use

By using TickX, our apps and other platforms “The TickX Platforms” you agree to be bound by these Terms of Use and the TickX Privacy Policy. If you do not agree to these Terms of Use and the TickX Privacy Policy, please refrain from using The TickX Platforms.

The TickX Platforms are operated by TickX Limited, to which the words “us” “we”, and “our” as the context requires.

The TickX Platforms are provided by TickX Limited. We are registered in England and Wales under company number 9614775. The address of our registered office and primary place of business is Blackfriars House, Parsonage, Manchester, M3 2JA. Our VAT number is 218 2845 04.

The TickX Platforms present information on behalf of providers of tickets for various types of event, attraction and experience, and we partner with many different companies.

We are not a ticket seller, and we do not sell tickets. The contract under which you purchase a ticket is entered into directly between you and the ticket provider. We are therefore not responsible for providing, or for setting or controlling, the prices applicable to, any of the event, attraction or experience options you may search for, find on or book via The TickX Platforms (“Third Party Event Products.”).

All such Third Party Event Products are provided by independent ticket sellers, hotels, travel operators or other third parties and are subject to the terms and conditions levied by such third parties.

If you have questions about these Terms of Use please contact us via by post (marked for the attention of the Support Team at TickX Limited, Blackfriars House, Parsonage, Manchester, M3 2JA).

Accessing The TickX Platforms

Access to The TickX Platforms is permitted on a temporary basis, and we reserve the right to withdraw or amend the service that we provide on The TickX Platforms without notice. We will not be liable if for any reason The TickX Platforms are unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to The TickX Platforms. You are also responsible for ensuring that all persons who access The TickX Platforms through your internet connection are aware of these Terms of Use and the TickX Privacy Policy, and that they comply with them.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures (including when you sign up to TickX) you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms of Use or the TickX Privacy Policy.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly change such identification code or password and notify us at support@tickx.co.uk.

Reliance on The TickX Platforms and Sites Linked To

Ticketing information, including as to prices and dates of Third Party Event Products are all for information only, and are subject to change at any time by the relevant third party. It is your responsibility to check and verify that you are happy with the details of the Third Party Event Products at the time of purchase from the relevant third party.

The content on The TickX Platforms is provided for general information only. It is not intended to amount to advice on which you should rely.

Although we make reasonable efforts to update the information on The TickX Platforms, we make no representations, warranties or guarantees, whether express or implied, that the content on The TickX Platforms is accurate, complete or up to date.

Where The TickX Platforms contain links to other sites and resources provided by third parties (including independent ticket sellers, hotels and travel operators), these links are provided for your information only. Although we vet all of the third parties we work with, such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those sites or resources.

When using our in-flow booking technology we will transact with a ticket seller on your behalf. Therefore you will receive order confirmation and ticket information directly from the seller. We may create a TickX account on your behalf when the purchase is complete so you have access to your order history.

Intellectual Property Rights

We are the owner or the licensee of all intellectual property rights in The TickX Platforms, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from The TickX Platforms for your personal use and you may draw the attention of others within your organisation to content posted on The TickX Platforms. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

You must not use any part of the content on our site for commercial purposes without obtaining a signed written licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these Terms of Use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

You warrant that you are the owner of all intellectual property rights in any content which you post on The TickX Platforms, and hereby grant to us a non-exclusive royalty-free licence to use such intellectual property rights on The TickX Platforms.

You hereby indemnify us for all damages, losses and liabilities that you incur as a result of any breach by you of the above paragraph.

We respect the intellectual property rights of others. If you have reason to believe that your copyright is being infringed by any content on the TickX Platform, please send a written notification of such infringement to us via by post (marked for the attention of the Support Team at TickX Limited, Blackfriars House, Parsonage, Manchester, M3 2JA).

Prohibited uses

You may use The TickX Platforms only for lawful purposes.

You may not use The TickX Platforms:

  • in any way that breaches any applicable local, national or international law or regulation;
  • in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
  • for the purpose of harming or attempting to harm anyone in any way;
  • (other than with our prior express written permission) for any commercial or trading purpose, or for any use other than private use;
  • to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any form of similar solicitation (spam);
  • to knowingly transmit, send or upload any data or any materials that contain viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware; or
  • in breach of any of these Terms of Use.

The TickX Platforms changes regularly

We aim to update The TickX Platforms regularly, and may change the content at any time. If the need arises, we may suspend access to The TickX Platforms (including your TickX membership, or close it indefinitely. Any of the material on The TickX Platforms may be out of date at any given time, and we are under no obligation to update such material.

Our liability

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

To the extent permitted by law, we exclude all conditions, warranties, representations, or other terms which may apply to The TickX Platforms or any content on The TickX Platforms, whether express or implied.

We have no responsibility whatsoever for, and will not be liable to you in relation to, any arrangements you make with any third party as a result of your use of The TickX Platforms, including in relation to any tickets you purchase from a ticket provider featured on The TickX Platforms.

Any problems or issues with any purchases or attempted purchase of tickets, or any bookings or attempted bookings of events, that you make or attempt to make via The TickX Platforms must be resolved with the relevant third party ticket provider, and your sole remedy in such circumstances, including in relation to any refund, lies with the relevant third party ticket provider and not with us or The TickX Platforms.

We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • the cancellation of any events;
  • any tickets or events that you purchase from third parties;
  • any errors, inaccuracies or omissions on any ticket or event details included on The TickX Platforms;
  • use of, or inability to use, The TickX Platforms; or
  • use of or reliance on any content displayed on The TickX Platforms.

In particular, we will not be liable for:

  • loss of profits, sales, business, or revenue;
  • business interruption;
  • loss of anticipated savings;
  • loss of business opportunity, goodwill or reputation;
  • loss of data; or
  • any indirect or consequential loss or damage.

Information about you and your visits to The TickX Platforms

We process information about you in accordance with the TickX Privacy Policy. By using The TickX Platforms, you consent to such processing and you warrant that all data provided by you is accurate.

Viruses, hacking and other offences

You must not misuse The TickX Platforms by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to The TickX Platforms, the server on which The TickX Platforms is stored or any server, computer or database connected to The TickX Platforms. You must not attack The TickX Platforms via a denial-of-service attack or a distributed denial-of service attack.

We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use The TickX Platforms will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, virus or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of The TickX Platforms or to your downloading of any material posted on it, or on any website linked to it.

We do not guarantee that our site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

Linking to The TickX Platforms

You may link to The TickX Platforms, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

The TickX Platforms must not be framed on any other site without our prior written permission. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with the standards set out in these Terms of Use.

If you wish to make any use of material on The TickX Platforms other than that set out above, please address your request to the Support Team at TickX Limted, Blackfriars House, Parsonage, Manchester, M3 2JA.


We reserve the right to terminate your ability to use The TickX Platforms (including any TickX membership you might have) at any time at our discretion.

The TickX Platforms Are For Use in the United Kingdom

The TickX Platforms are directed to people residing in the United Kingdom. We do not warrant or represent that content available on or through The TickX Platforms is appropriate for use or available in other locations.


We may revise these Terms of Use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these Terms of Use may also be superseded by provisions or notices published elsewhere on The TickX Platforms.

Jurisdiction and applicable law

The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to The TickX Platforms, although we retain the right to bring proceedings against you for breach of these Terms of Use in your country of residence or any other relevant country.

These Terms of Use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England.

Your concerns

If you have any concerns about material which appears on The TickX Platforms, please contact us via post (TickX Limited, Blackfriars House, Parsonage, Manchester, M3 2JA)