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Community is a communcation platform that enables brands and organizations to connect directly with their audiences through personalized text messaging and large-scale campaigns. By integrating Community with TickX, experience providers can create and sync highly targeted audiences built from real-time ticketing data, while also automating SMS communications triggered by specific booking behaviours such as ticket purchases, add-ons, or visit history.
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TickX Audience Builder allows you to create powerful customer segments based on real-time ticket activity and automatically sync them to Community.
With TickX you can trigger automated SMS messages in Community based on real customer actions.
Trigger automated SMS campaigns promoting upgrades, add-ons, and partner experiences immediately after ticket purchase to maximise order value.
Launch automated pre-sale SMS campaigns to build momentum before tickets go live and prioritise high-intent audiences.
Create exclusive promotions and early access campaigns based on purchase history to increase retention and long-term loyalty.
No. You continue designing and managing SMS campaigns directly in Community. TickX enhances your messaging by automatically triggering campaigns based on real booking behaviour, enabling more timely and personalized communications with minimal manual effort.
The TickX and Community integration connects real-time booking data to Community, allowing you to build audience segments based on ticket purchases, visit history, and booking behaviour. It also enables you to trigger automated SMS campaigns based on specific customer actions, such as completed purchases, add-ons, or attendance.
Yes. TickX enables behaviour-based triggers that automatically send SMS campaigns in Community based on real booking activity. This includes post-purchase confirmations, pre-visit reminders, upgrade offers, abandoned cart recovery, and post-event follow-ups.
By using real-time ticketing data to power audience segmentation and SMS campaign automation, you can send more relevant messages, recover abandoned bookings, promote upgrades, and re-engage past visitors, all of which contribute to higher conversion rates and stronger marketing ROI.
You can build high-intent Community audiences using 30+ real-time ticketing filters, including:
Practical guides, case studies, and best practices for teams using Community with TickX to improve marketing performance.
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