The New Theatre Cardiff runs various accessible shows, including BSL, audio described, relaxed and captioned performances. There are also many downloadable brochures and information on accessibility on their site, as well as information on free parking for Blue Badge holders.
The building has a dedicated lift for those with mobility issues and has MobileConnect installed. Visitors can reach the theatre via level access to the three sets of main entrance doors. There are also two wheelchairs available to hire free of charge.