Help & Support

General FAQs

Is TickX a ticket seller?

TickX is an aggregator of event tickets, listing tickets from over 100 different sites and sellers. Some of the tickets are sold directly via us, and these tickets are marked accordingly. When you purchase, you will be connected with the corresponding ticket seller who will then fulfil the order.

Where does TickX get its listings from?

We showcase events from our partnered ticket sellers. We work with big sellers you know, like Ticketmaster, and the smaller ones you might not, meaning you can enjoy unforgettable experiences at the best price. 

Where are my tickets/ confirmation email?

In the case where tickets are sold directly by us, you will receive a confirmation email after your purchase. Try searching for TickX in your email client.

If we are not the seller, the best way to find out the status of your tickets is to contact the seller directly, this information should be in a confirmation email from the seller.

If you are unsure of your ticket seller or need any further assistance, please contact us at hello@tickx.co.uk and we’ll be happy to help.

How do I add an event to TickX?

If you want your events to appear on TickX, fill out our event submission form so we can get things started. We look forward to hearing from you!

What are the advantages of using TickX?

It’s a simple, hassle-free way to search for the best tickets. Don’t worry about having to open a hundred tabs, with TickX you can compare all the options in one place and easily find the best prices. That goes for music, theatre, comedy, sport, cinema and more.

Do you have an app?

The TickX app is available on both Google Play and the App Store so you can discover events, search for tickets and get alerts about your favourite artists while you’re on the go.

Got a question we haven't answered?

Head over to our contact page to submit a question and one of our team will get back to you.